AFTERSALES DEALER INCHARGE

1. Analyze service and parts KPIs (Key Performance Indicators) such as service revenue, customer satisfaction scores, parts sales, and service efficiency to identify areas for improvement and ensure targets are met or exceed. 2. Oversee parts inventory levels at dealerships, ensuring adequate stock levels to meet customer demand while minimizing excess inventory and obsolescence. 3. Implement and uphold quality standards for service and parts operations, ensuring compliance with company policies, procedures, and industry regulations. 4. Stay abreast of market trends, competitor activities, and customer feedback to identify opportunities for service and parts business growth. 5. Provide technical support and guidance to dealership service teams on complex vehicle repairs, warranty claims, and diagnostic procedures.